airlines
Airline bag solutions
Saturday, March 29th, 2008The title of this post may be misleading, because I am not sure that I have one yet. A solution. Sometimes it helps to start writing and see if the answer comes. Meanwhile here is what prompted the idea:
An article at the Times, Waging the Battle of the Overhead Bin, quotes the frustrations of both [...]
The fun of flying
Friday, March 23rd, 2007It’s strange to be old enough to remember a time when airline travel was somewhat luxurious; even in coach. Back when actual silverware was used, entire meals were served in abundance (always more than one could possibly eat), and the whole experience had the potential to be romantic and engaging.
I used to enhance the drama [...]
Feelings, productivity, and profits
Wednesday, March 21st, 2007Two items of note have come flying my way in the past several days, as follows:
1. “Many airlines are Institutionalizing the apology.” That comment from this New York Times article, dated March 18.
2. Stanford University professor Robert Sutton’s new book, with the partial subtitle, Building a Civilized Workplace. (See also a quick summary in Business [...]