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Thursday, April 26th, 2007I meant to report on this one when I first read about it in TWICE earlier this month. But I forgot!
So thank you to The New York Times for also being late with the story and thus reminding me of same.
There’s a beauty shot in that article too, so I will leave you to the [...]
Being one with your customer
Tuesday, April 24th, 2007Sometimes it’s hard to understand a customer who seems not to understand what we mean. For example, it seems so simple to deduce that a disk drive tray on a computer would be for a disk and not to hold a cup of coffee.
It’s frustrating at times, wondering how we explain a thing like that. [...]
Is it really about you? Or is it just me?
Tuesday, April 10th, 2007I am going to disagree with Christopher Hitchens, as I often do, at the same time that I am silently thanking him for raising a point, starting a good argument, or just being the agitator on a panel that needs agitating. I am grateful for the Christopher Hitchenses of the world. Of which there are [...]
The relevance of car chases
Wednesday, March 28th, 2007Monday, I saw an interview that baffled me for the assumptions of the interviewer. I wanted to post something but I had a difficult time being nice about it. Tuesday, I found an article (from the same source!) that offered another perspective and seemed to prove my point. But I still wasn’t sure I wanted [...]
Feelings, productivity, and profits
Wednesday, March 21st, 2007Two items of note have come flying my way in the past several days, as follows:
1. “Many airlines are Institutionalizing the apology.” That comment from this New York Times article, dated March 18.
2. Stanford University professor Robert Sutton’s new book, with the partial subtitle, Building a Civilized Workplace. (See also a quick summary in Business [...]
DVD sales stalled; market “glutted”
Monday, March 5th, 2007When I saw this report, my first impulse was to pop over to Amazon to check on two things: first, to see if Kenneth Branagh’s 1996 version of Hamlet was available on DVD yet. Nope! And after those rumors in 2005 saying that it would be released in 2006 as a tenth anniversary special edition. [...]
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